Refund policy



Refund Policy

At HIIS, we strive to provide high-quality clothing that meets your expectations. However, if you are not completely satisfied with your purchase, we’re here to help.

 

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The product is damaged or defective upon delivery.

  • The product delivered is different from what was ordered.

  • The product is not as described on our website.

  • Shipping and delivery charges are non-refundable and will not be included in the refund amount.

 

To be eligible for a refund:

  • The item must be unused and in the same condition as received.

  • The item must be in its original packaging.

  • The request for a refund must be made within 2 days of delivery.

 

2. Non-Refundable Items

Refunds will not be provided in the following cases:

  • Change of mind or personal preference.

  • Products damaged due to misuse, improper handling, or self-repair attempts.

 

3. Refund Process

To request a refund, follow these steps:

  1. Email us at support@hiis.co.in with your order number, reason for refund, and supporting images (if applicable).

  2. Our team will review your request within 3-5 business days and inform you of the next steps.

  3. If approved, refunds will be processed within 7-10 business days to your original payment method.

 

4. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or payment provider.

  • If the issue persists, contact us at support@hiis.co.in for assistance.

 

5. Return Shipping

  • In case of a defective or incorrect product, we will bear the return shipping cost.

  • For all other cases, the customer is responsible for return shipping costs.

 

6. Contact Us

If you have any questions regarding our refund policy, feel free to reach out:
📧 Email: support@hiis.co.in
📞 Phone: +91 77080 88699

đź“Ť Address: Ganapathy, Coimbatore, Tamil Nadu, India - 641006